FAQs



How do I Place an Order on the Website?
  1. Find the Item you want 
  2. Click Over the ' Add to Basket ' Button 
  3. Repeat if you are wanting to add multiple items 
  4. If you're happy with your order, press ' Proceed To Checkout ' Side bar, or press ' Basket ' Icon Top Right corner. 
  5. Enter Your Postcode, to calculate costs
  6. Proceed To Checkout 
  7. Enter your Details such as name, number and delivery location. 
  8. Pay through PayPal   
What Payment Methods do you Accept? At S18, our website seamlessly integrates PayPal as the preferred payment method at checkout. Nevertheless, if you have a preference for alternative payment methods, kindly reach out to our team, and we will be happy to arrange a suitable option for you.
What is your shipping policy?S18, currently only deliver within the UK. S18 reserves the right to determine which products are suitable for standard Express Deliver and which requires pallet delivery at an additional cost. 
How Long is Delivery? 

Enjoy our Standard Express Delivery when you place an order before 2:30 pm, ensuring next-day delivery. Orders placed after 2 pm will be delivered within 2 days of purchase. Please note that these timeframes are estimated and are subject to change due to unforeseen circumstances with our courier and other external forces.


Do you offer international shipping?S18, currently does not offer international shipping. 
How do I Contact Customer Support if I have an Issue with My Order?You can contact our team with any enquires through the following;

Email: sales@s18uk.com

Phone: 01841518018

  
What happens if an item is out of stock?

If an item you're looking for is currently out of stock, or if you can't find what you need, please get in touch with our team. We're here to assist and explore alternative solutions for you.

Can I get Assistance in Finding the Right Part for My Vehicle?For assistance please contact our team with the part number, your vehicle chassis number or registration plate so we can get the compatibility. 
Where Are You Located? Kingston Upon Hull 
HU3 5UQ
Unit 13/14
Brighton Street Industrial Estate 
Do you carry parts for specific HGV truck models and makes?

At S18, as part of the Thompson Commercial Group, we specialise in a wide range of vehicles, including Renault HGV Trucks, Isuzu Trucks, and Master Vans. However, our expertise extends beyond these specific makes and models. So feel free to contact us!

 
Are your parts genuine or aftermarket?
Genuine, Second Hand and After Market we deal with them all.
Can I purchase parts in bulk for my fleet?

If you're looking to purchase parts for a fleet, please contact our team, as we will try to obtain a better price for those looking to enhance their fleet! We recently supplied all additional parts and accessories to a new fleet of 21 HGV vehicles.

Are your prices inclusive of taxes and fees?
All products listed, will show a price including vat at 20% as well as a price excluding vat.